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Armstrong a Fantastic Company to Work With, say Owners of Bassrock Laundry

Armstrong a Fantastic Company to Work With, say Owners of Bassrock Laundry

Bassrock Dry Cleaning & Laundry Services is situated in a small parade of shops in a large residential area in Pencoed near Bridgend.  It has been running for 10 years, owned and operated by Margaret Lorimer and Neil Devereux and is a counter service serving the local community for both laundry and dry cleaning, which is all done on site.  It is open from 9.00am to 5.30pm Monday to Friday and 9.00am to 4.00pm on Saturday.

When their arrangement with their previous suppliers ended in 2012, Margaret and Neil went to Armstrong Commercial Laundry Systems to re-equip the laundry side of the business on a hire agreement, fully inclusive of all spare parts, engineer callout and labour costs for the term of the agreement.  They installed two Primus fast spin washers – one 13kg and one 16kg capacity – and two Huebsch tumble dryers – a 11.3kg dryer and a Twinstar stacked dryer providing two 14kg units.

In addition to private individuals, Margaret told us they do work for a number of sports clubs, a hairdresser, guest houses and b&bs.  “There are a large number of older people in this area,” she said, “and we offer a free collection and delivery service so they can get their laundry done without having to come to the shop.  We can do a same day service if required.”

Neil told us that they had not been very happy with their previous suppliers, but that “Armstrong are fantastic, a really good company to work with.  The equipment is virtually trouble free, but if ever we do need anything it is always really fast and they are really helpful on the telephone too.  The hire agreement works really well for us and helps to keep our outgoings stable.”

For further information on our commercial laundry equipment, contact us and see how we can advise you to best suit your business.

What our clients say...

  • “Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.”

    Jacqui Butler

  • “It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.”

    Colin Farquharson, St Ermin’s Hotel

  • “Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.”

    Suzy Brandwood, The Elms School

  • “On average the equipment is working 14 hours a day throughout the week.  The new dryers are brilliant, easy to use, efficient and reliable!”

    Wendy Clayton, Chepstow Nursing & Care Home

  • “The machines are kept very busy, work well and have been very reliable.”

    Fr Oliver, Douai Abbey

  • “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”

    James Suter, The Gliffae Country House Hotel

  • “As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.”

    Shaid Aziz, Bright Wash Launderette

  • “We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.”

    Marilyn Collins, Oaklands Care Home