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Armstrong replaced commercial dryer parts to keep the Gliffaes Hotel laundry running smoothly

Armstrong replaced commercial dryer parts to keep the Gliffaes Hotel laundry running smoothly

The Gliffaes Country House Hotel just outside Crickhowell is the only luxury 4-star hotel in the Brecon Beacons, run by James and Suzy Suter.  The hotel has been in Suzy’s family for three generations, and James told us, they have been dealing with Armstrong Commercial Laundry Systems for as long as they can remember.

The basement laundry handles all the washing for the 23 bedroom hotel including bed linen, towels, bathrobes, table linen for the restaurant as well as events and weddings, kitchen items and personal laundry for residents if required.  The laundry consists of three washers, including a Primus 10kg machine, two different sized Huebsch dryers and an ironer.  Recently, the motor on the larger 16kg Huebsch dryer, which had been giving continuous service for 15 years, needed replacing.  Armstrong responded quickly to the service request, the motor was replaced and the machine is now back in full time use.  James said, “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”  Three members of staff operate the laundry which runs approximately seven hours a day throughout the week.

The hotel shuts in January, but reckons to operate on 65-70% occupancy levels for the rest of the year.  It is a very popular venue for weddings, parties and other events and special occasions.  It is very popular for fishing in the River Usk, which is visible from many of the bedrooms, as it owns the fishing rights on 1.75 miles of the river bank.

For further information on our commercial laundry equipment, contact us and see how we can advise you to best suit your business.

What our clients say...

  • “Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.”

    Jacqui Butler

  • “It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.”

    Colin Farquharson, St Ermin’s Hotel

  • “Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.”

    Suzy Brandwood, The Elms School

  • “On average the equipment is working 14 hours a day throughout the week.  The new dryers are brilliant, easy to use, efficient and reliable!”

    Wendy Clayton, Chepstow Nursing & Care Home

  • “The machines are kept very busy, work well and have been very reliable.”

    Fr Oliver, Douai Abbey

  • “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”

    James Suter, The Gliffae Country House Hotel

  • “As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.”

    Shaid Aziz, Bright Wash Launderette

  • “We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.”

    Marilyn Collins, Oaklands Care Home