Red Arrow
Laundry Troubleshooting

Laundry Troubleshooting

June 2015

From fading and staining to tears and frays, laundry problems are an unfortunate occurrence. Do not panic, Armstrong is here to help with our troubleshooting guide. Take a look at our list of the main laundry issues, their cause and how you are able to prevent them from happening and make your garments last longer.


PROBLEM                        CAUSE

  • Exposure to direct sunlight
  • Incorrect use of bleach in stain removal or laundering
  • Contamination in use with hair preparations,    household cleaners, garden chemicals, strong perfume, deodorants (these can all produce localised fading which can look much worse after washing)
  • Sf Incorrect choice of detergent. One containing optical brighteners will make a colour look paler or can make a cream look grey-white
  • Washing/ironing at too high a temperature
  • Localised abrasion at a high wear point

PROBLEM                       CAUSE

  • Effect of normal soap powders after a period of time. Most contain bleaching agents
  • Effect of adding bleach to remove stains, especially if then washed at high temperature. In extreme circumstances a cotton product may only last 2/3 washes
  • Effect of bleaches in household cleaning fluids, disinfectants and hair stain treatments
  • Effect of car and boat battery acids and boiler descaling fluids
  • Mechanical and abrasion damage caused by abuse (knives, kitchen tools, sharp corners, floor dragging)
  • Moth damage on wool fabrics
  • Spark damage from cigarette ash, open fires, welding

PROBLEM                       CAUSE

PATCHES OF COLOUR LOSS Effect of spillage on dyes. Household bleaches, bathroom and kitchen cleaners, hair treatments, cosmetics, acne remover creams, deodorants, battery fluids and garden chemicals can all cause dye damage that may not be revealed fully until the item is washed or cleaned
YELLOW BROWN STAINS THAT APPEAR AFTER WASHING Hibitan staining from ‘Hibisoap’ or ‘Savlon’ that comes into contact with ‘chlorine bleach’ (sodium hypochlorite solution) in the wash. Oxidisable protein staining (from bodily fluids or food residues) that have not been properly washed out and which then react with the oxygen in the warm airstream in the tumble drier
ORANGEY BROWN SPECKS AND RINGS THAT APPEAR IN WASHING Iron marking from contaminated water (pipe or tank rust) or from a garment stud or leaky radiator. Iron changes to iron oxide (rust) in the wash and dyes the fabric. It can be removed with an iron removal treatment, either by localised spot removal or in a special wash process
BROWN MARKING ON OUTER FOLDS OF A CURTAIN Nicotine staining that is not removed by drycleaning and which darkens and becomes more obvious in drying and pressing. Nicotine is best removed in a well-designed wash process.


YELLOW BROWN MARKS THAT APPEAR AFTER DRYCLEANING Water based soiling and staining containing sugars or proteins or certain perfumes are often not removed by dry cleaning solvent. They oxidise in drying and pressing, resulting in marks visible after cleaning that could not be seen before. They need expert treatment pre or post-cleaning BEFORE re-cleaning.
GREEN AND BLACK SPECKS THAT ARE NOT REMOVED IN WASHING OR CLEANING Mildew is a fungal growth that feeds on the fabric and penetrates deep into the yarns. It usually needs treatment with a strong oxidising agent (bleach). It often occurs when dirty linen is stored in cold damp conditions prior to washing. It will also occur along the bottom of a curtain from window condensation.
EMBRITTLEMENT AND SHRINKAGE OF GOODS WHICH INCLUDE PVC OR POLYPROPYLENE These goods need cleaning on a carefully designed low temperature wash process. They shrink excessively and can go brittle in drycleaning.
ODOURS ON WASHED GOODS Bacterial growth on unwashed soiling produces foul odours from bacterial excrement.Bacteria can grow in laundry water tanks.
BROWN STAINS AFTER BLOOD REMOVED The iron in haemoglobin often defeats normal blood removal procedures and needs a special iron remover to take out the residual orange brown ring.


What our clients say...

  • This is great news that the washing machine and dryer can be supplied and installed before Christmas, thank you for pulling out all of the stops!... Thank you again for sorting this out so speedily, it is very much appreciated.


  • Its seems all went well with the delivery yesterday, please pass my thanks on to all concerned.

    Gary Stewart

  • Our new washing machine is now installed and working very satisfactorily. We are delighted with it and domestic happiness and contentment are restored. I should add that all of your staff were immensely helpful and the whole exercise worked more smoothly than we could have ever imagined.

    Again, thank you very much for your help

    Guy Watkins

  • Thank you for that, we have had over 10 years now with your company, and as always your company has been superb and the service to me has been second to none.


  • Thank you for supporting our business and being very thorough and organised


  • Just a quick email to say a big thank you. To you, and all concerned, with regards to the work that you carried out for us at Primecare nursing home.

    I know it’s not often that we receive letters like this, so here’s one for you


  • Just a quick email to say thank you for your help and assistance with this short notice request for supply and install, which looked great today.

    We have another property about to be refurbished so we will be needing similar equipment again.


  • Many, many thanks for this 1st class service as always.


  • You supplied four gas dryers to a client some weeks ago, and you might like to know that he is delighted with the product. He is looking for 1,000 more of the tokens to suit the same machines.


  • It’s a pleasure to work with you and I sincerely appreciate the time you spent to resolve some problems with patience… and your advice was very helpful. You have been a star. It was a pleasure to work with everyone at Armstrong and sincerely hope to continue our working relationship… Again, thank you so much for your help. I greatly appreciate the assistance you have provided me.

    Zia Masud

  • Many thanks… your whole company seem efficient and helpful! The delivery driver was also excellent… please pass on my appreciation to everyone!


  • Thank you. You’re a star as always.


  • I just wanted to say thank you for sorting out the swap-over of the gas/electric dryer yesterday.

    All installed and our customer’s happy, so all good.


  • Please can you pass on my thanks to all concerned in this order, it was an absolutely painless exercise for me, and the machine was in great condition.

    Gary Stewart

  • Brilliant. Thank you very much. I really appreciate you arranging an earlier collection date


  • Many thanks for your kind assistance on a job well done.


  • That is all perfect. I am so impressed by the efficiency and friendliness of your company, as are friends and plumbers various! Thank you.


  • It seems all went well with the delivery yesterday, please pass my thanks on to all concerned


  • The team are stars! Thank you so much.


  • Thank you for getting right on top of that for us. That’s brilliant!


  • It was a pleasure working with you on this


  • Thank you and your team for your prompt response and arranging delivery and installation for a new machine today.

    The tenants are very grateful.


  • Thank you very much and you are just too good to us. Best wishes to you and everyone.


  • Following my recent telephone conversation, I would like to put on record my thanks for the service I have received, and the professional follow up from these transactions.

    Namely the help and courtesy extended by your delivery driver. I did make a point this time to driver over and thank him personally. Contrast his attitude to that of a driver from rival company that on three occasions prompted my customer to complain to me.

    You can understand that as a sole trader having one thing less to deal with on a machine sale is considerable help, I have forwarded a complaint to the other company, they claim it is beyond their control, which baffles me.

    Than you all at Armstrong’s for your professional help even when I get your names wrong.


  • I just wanted to thank you for all your help sorting out the Huebsch washer & dryer. We returned home on Friday to the sight of a shiny new machine that works


  • A BIG thank you for the tokens – so appreciated

  • You were excellent at this meeting. Armstrong roots family values at their very best, striking a chord with Greek Cypriot management that pride themselves on the same ideals.


  • Oh my goodness, what an absolute pleasure to deal with someone like yourself. You have been so incredibly helpful.


  • I  am extremely happy with both the equipment and the service support, the machines are really tough and reliable.

    Ted Sugrue

  • We are very happy with the machinery and the service from Armstrong

    Geoffrey Hawkins

  • Armstrong has always been good. The equipment works hard and long hours and we very rarely have a problem – and if we do Armstrong’s service team are fast and efficient ensuring we’re able to operate the laundry at full capacity again very quickly. The fixed price hire scheme helps us to budget and ensures we don’t have a big initial outlay or any sudden nasty financial surprises if a machine does break down or needs replacing.

    Kris Clark

  • We have had very few problems with the Armstrong equipment, but if anything does happen they come out very quickly and get it working again. The equipment is very tough and reliable, and the service we get from Armstrong is brilliant.

    Anita Bassett

  • I’m thrilled with the new dryer. It makes such a difference to the job of handling all the laundry.

    Rose Vyvyan-Robinson

  • I am very pleased with the machine, it is reliable and easy to use and does exactly the job we want it to. A very good buy!

    Mark Brown

  • The equipment is robust and reliable – even after many years of service”. If we do have a problem with a machine the engineers come out within 24 hours to get it up and running again, and there’s always good advice when we need to expand or replace a machine.

    Paul Freeman

  • I have an excellent relationship with Armstrong – they’re friendly and helpful and definitely have the best dryers on the market

    Tony Duckworth

  • The launderette is in constant use with the laundry we generate and the members of the public who use it. We have been very pleased with the equipment and the service we have had from Armstrong and overall the unit is a very valuable part of our very popular and busy site.

    Sarah Matson

  • We are very pleased with the equipment, with the larger capacity machine taking such a big load we have been able to reduce the number of washes we do from three to two each day which saves time, energy and is more cost effective.

    Jo Palmer

  • The dryers are very good and I am very happy with the relationship with Armstrong.

    Hardey Roopra

  • Our previous dryers were really excellent, so when the dryers in my new launderette needed replacing I had no hesitation in going back to Armstrong.

    Brian Dunton

  • Altogether I think Armstrong have been one of our best suppliers. They really seem to know what they are talking about and the equipment has been totally trouble free since it was installed.

    Neil Baker

  • The new dryers are brilliant. The customers love them, and even with an extra dryer I am delighted to find that my gas bills have gone down since they came in. And my revenue has increased as well, so altogether they have been a very good investment.

    Phil Brownsey

  • The fixed price hire scheme is excellent for us. It means that we know exactly what our outlay on laundry is each month, and we know there aren’t going to be any nasty surprises if we do have a machine breakdown – all the labour and parts are covered in the monthly payment. But the equipment has been fantastic so far, so we haven’t had to worry about that anyway.

    Sharon Gilchrist

  • We are very pleased with the new machines – the residents find them easy to use and the wash quality is very good.

    Abu Latif

  • We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.

    Marilyn Collins

  • As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.

    Shaid Aziz

  • That’s the thing with Armstrong, if you ask for service you get it – quickly. We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.

    James Suter

  • The machines are kept very busy, work well and have been very reliable.

    Fr Oliver

  • On average the equipment is working 14 hours a day throughout the week. The new dryers are brilliant, easy to use, efficient and reliable!

    Wendy Clayton

  • Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.

    Suzy Brandwood

  • It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.

    Colin Farquharson

  • Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.

    Jacqui Butler