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On-premise laundry vs linen hire

On-premise laundry vs linen hire


  • You usually need much less linen stock with an on-premise laundry
  • You can control your costs very tightly
  • You can also handle guest/resident personal clothing in-house, giving a rapid personal service if needed
  • You can respond rapidly to short term demands (e.g. outbreak of enteritis in a nursing home or two complete room changes in 24 hours in an airport hotel)
  • You have direct control over quality and can bring this precisely to your commercial requirement
  • The laundry might enable imaginative use of spare staff hours
  • You can control linen losses better if all linen is kept on the premises
  • You can minimise linen damage if wash chemicals are under your control
  • If you have a potential laundry room available you can get some return on this asset


  • You are free to concentrate all your management and staff time on your core business
  • You only pay for what you soil, so your variable costs go down in line with bed occupancy, for example
  • You can use all of your productive floor space to build your core business
  • You can budget more accurately if you contract out the washing of your linen, even more so with linen hire because then you do not even need to allow for linen depreciation
  • You avoid the capital investment involved in purchase of washing and finishing equipment and, with linen hire, the linen itself
  • You simplify your health and safety policy and the associated management problems arising from this


  • Towels require tumbling and can readily be handled in-house. Bed linen and table linen need an expensive multi-roll ironer for the best quality and are often best contracted out. Hand finishing of garments can usually best be undertaken in-house.

What our clients say...

  • “Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.”

    Jacqui Butler

  • “It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.”

    Colin Farquharson, St Ermin’s Hotel

  • “Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.”

    Suzy Brandwood, The Elms School

  • “On average the equipment is working 14 hours a day throughout the week.  The new dryers are brilliant, easy to use, efficient and reliable!”

    Wendy Clayton, Chepstow Nursing & Care Home

  • “The machines are kept very busy, work well and have been very reliable.”

    Fr Oliver, Douai Abbey

  • “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”

    James Suter, The Gliffae Country House Hotel

  • “As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.”

    Shaid Aziz, Bright Wash Launderette

  • “We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.”

    Marilyn Collins, Oaklands Care Home