STAFFING: You will need to have sufficient staff hours available to run the laundry. Budget on 30-35 pieces per operator hour for TRAINED staff.
TRAINING: It is easy to rot sheets and towels, cause irreversible greying and setting of stains all through incorrect laundering. Untrained staff can also be a major safety hazard in a laundry, especially if guests or patients are put at risk in a fire for example or as a result of cross infection. There is a simple NVQ (National Vocational Qualification) available to which staff can be practically trained.
UTILITES: Laundry equipment requires appreciable energy to operate successfully. You need to check that you have adequate water pressure to fill all your machines to rinse level in under one minute and that your drains can cope with your machines dumping a rinse simultaneously, without flooding the floor.
The same applies to gas – you need sufficient gas pressure to enable all your equipment to operate simultaneously without problems. Electricity should always be your last choice for heating equipment because although it is easily connected it is usually more expensive than gas. If you do need electric heating you must check the rating of your supply and meters because all-electric laundering can use a lot of power.
PROCEDURES: A successful on-premise laundry often has simple laid down procedures for every operator, detailing machine loading, additives, wash cycles, drying temperatures and so on. This can remove undue dependence on one or two members of staff and make it possible for everyone in the team to do each task correctly.
HEALTH & SAFETY: The laundry needs its own health and safety manual built up little by little each week by the person designated as Laundry Manager. This needs to set out a clear policy, practical risk assessments, COSHH data sheets for wash chemicals and safety training notes for staff.
Colin Farquharson, St Ermin’s Hotel
Suzy Brandwood, The Elms School
Wendy Clayton, Chepstow Nursing & Care Home
Fr Oliver, Douai Abbey
James Suter, The Gliffae Country House Hotel
Shaid Aziz, Bright Wash Launderette
Marilyn Collins, Oaklands Care Home