Red Arrow
Cotswold launderette owner ‘Very happy with Armstrong equipment and service’

Cotswold launderette owner ‘Very happy with Armstrong equipment and service’

The Laundrette, located in a Cotswold stone building in the attractive market town of Moreton-in-Marsh, is owned by Ted and Carol Sugrue and  serves a large resident and tourist community as it is the only launderette in the town, and for many miles around.  While the shop has been there since the 1970s, the Sugrues bought the building in 2007 and have carried out major refurbishment work to the launderette, the adjoining shop and developed three beautiful flats for rental above the shops.

Having had considerable problems with their original equipment supplier, particularly on servicing, Mr Sugrue changed over to Armstrong Commercial Laundry Systems from whom he now gets all his equipment.  It is serviced by Armstrong’s local engineer and Mr Sugrue told us that he is ‘extremely happy with both the equipment and the service support’.  “The machines are really tough and reliable,” he said, “and they need to be!  They get some fairly rough treatment”.   His washer extractors are all Primus Rigid Mount commercial washers in three sizes – 7kg, 10kg and one recently installed 18kg machine.  He has five tumble dryers, the newest of which are two Speed Queen Twinstar stacked dryers each offering two x 20 kg capacities.

The Laundrette’s clientele includes quite a number of local people, some of who use just the dryers in the winter to avoid having wet washing hanging around the house.  The town has a thriving tourist business and a number of local B&Bs, tea rooms and holiday cottages use shop for  bed and table linen and towels, plus of course the tourists come in for their personal washing.  During the winter season several local clubs including Stow Rugby Club and Moreton Rangers Football Club bring in their kit for washing and the Laundrette also handles protective clothing from a local paintballing site and linings and soft furnishings for a large marquee company.

The Laundrette is open from 7am-7pm seven days a week for self service washing and drying and from 8am-5pm Monday to Friday is attended by Diane who has run the business day-to-day for more than 25 years!  “Diane knows all there is to know about launderette operation,” Mr Sugrue told us.  “She knows all of our regular customers and will do everything she can to make sure they get the best possible service.”  Diane offers service washes, a duvet service, an ironing service and also takes in dry cleaning and alterations which are collected and returned to the shop by a local company with an excellent reputation.  She told us how much nicer the shop was since the Sugrue’s refurbishment.  We found The Laundrette was extremely clean and tidy and had a really warm and friendly atmosphere.

 

What our clients say...

  • “Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.”

    Jacqui Butler

  • “It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.”

    Colin Farquharson, St Ermin’s Hotel

  • “Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.”

    Suzy Brandwood, The Elms School

  • “On average the equipment is working 14 hours a day throughout the week.  The new dryers are brilliant, easy to use, efficient and reliable!”

    Wendy Clayton, Chepstow Nursing & Care Home

  • “The machines are kept very busy, work well and have been very reliable.”

    Fr Oliver, Douai Abbey

  • “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”

    James Suter, The Gliffae Country House Hotel

  • “As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.”

    Shaid Aziz, Bright Wash Launderette

  • “We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.”

    Marilyn Collins, Oaklands Care Home