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Cross Reach Care Homes

Cross Reach Care Homes

CrossReach, the operating name of the Church of Scotland Social Care Council which started in 1869, now operates more than 70 services across Scotland, providing support to some of the country’s most vulnerable people.

Bellfield is a recently refurbished residential home with an excellent reputation in Banchory.  With 34 single rooms, all en-suite, the home offers maximum independence backed up by 24-hour care to its elderly residents.  The laundry at Bellfield consists of three washers, the newest of which is an Amazon 8kg washer with a thermal disinfect cycle supplied by Armstrong Commercial Laundry
Systems, and two dryers.  The new washer has been supplied on Armstrong’s increasingly popular fixed price hire arrangement which covers labour and parts on any repair and replacement when it is required.  The laundry handle all the bed linen, towels, table linen, kitchen items and residents’ personal clothing and, according to Janis Grubb, manager of the home, “works more or less non-stop,  genuinely up to 20 hours a day”.  Janis has a laundry operator working five days a week, but all the care workers are trained to use the equipment so it carries on working through the night and weekends.

Janis told us that she has been very happy with the reliability of the new washer and the service provided by Armstrong.

Eastwoodhill, another care home in the group housed in a beautiful Victorian mansion near Glasgow, has 36 rooms and a similar sized laundry including a Huebsch tumble dryer supplied by Armstrong on the fixed price hire agreement.  Manager Patricia Lawrence told us that the home has recently increased the night shift cover and much of the laundry is processed overnight, although they are also piloting a dedicated laundry worker three hours a day.  Again Patricia said that they had been very pleased with the dryer and had absolutely no problems with it.

At Ballikinrain, a residential school in Ballikinrain Castle in Stirling run by CrossReach, Armstrong have so far supplied two Amazon dryers and have taken over the servicing of the other equipment in the laundry.

 

What our clients say...

  • “Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.”

    Jacqui Butler

  • “It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.”

    Colin Farquharson, St Ermin’s Hotel

  • “Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.”

    Suzy Brandwood, The Elms School

  • “On average the equipment is working 14 hours a day throughout the week.  The new dryers are brilliant, easy to use, efficient and reliable!”

    Wendy Clayton, Chepstow Nursing & Care Home

  • “The machines are kept very busy, work well and have been very reliable.”

    Fr Oliver, Douai Abbey

  • “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”

    James Suter, The Gliffae Country House Hotel

  • “As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.”

    Shaid Aziz, Bright Wash Launderette

  • “We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.”

    Marilyn Collins, Oaklands Care Home