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Laundry equipment from Armstrong provides reliable service in busy new care home

Laundry equipment from Armstrong provides reliable service in busy new care home

Nicholas House is a purpose-built care home for 30 residents in Burnham, near Slough run by the Abbeyfield (Maidenhead) Society. It was opened in December 2011, and the laundry was equipped by Armstrong Commercial Laundry Equipment with two Primus 13kg capacity washer extractors, a Huebsch 15.9kg tumble dryer and a GMP 1600mm ironer.

The laundry handles all the dirty washing generated by the home including bed and table linen, towels, kitchen clothes and all the residents’ personal clothing. It is operated by four housekeepers. Jill Wheeler, one of the housekeepers, told us, “The home generates so much laundry that it is operating at least seven hours a day, seven days a week – sometimes longer.” All the flatwork is ironed – everything from bed linen to tea towels. Jill told us that the equipment is pretty foolproof and easy to use, but all the housekeepers are trained to make sure they use the correct programmes which of course include a thermal disinfection cycle.
We asked Shirley Fairley, manager of the home, about the reliability of the equipment and Armstrong’s service. “Armstrong are very helpful,” she said, “but in fact I don’t think we’ve had to call them out at all as none of the machines have broken down since they were put in.”

What our clients say...

  • “Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.”

    Jacqui Butler

  • “It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.”

    Colin Farquharson, St Ermin’s Hotel

  • “Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.”

    Suzy Brandwood, The Elms School

  • “On average the equipment is working 14 hours a day throughout the week.  The new dryers are brilliant, easy to use, efficient and reliable!”

    Wendy Clayton, Chepstow Nursing & Care Home

  • “The machines are kept very busy, work well and have been very reliable.”

    Fr Oliver, Douai Abbey

  • “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”

    James Suter, The Gliffae Country House Hotel

  • “As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.”

    Shaid Aziz, Bright Wash Launderette

  • “We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.”

    Marilyn Collins, Oaklands Care Home