Red Arrow
Lyme Regis boutique hotel delighted with Armstrong advice and equipment

Lyme Regis boutique hotel delighted with Armstrong advice and equipment

The Dower House, which sits is two acres in Rousdon just outside Lyme Regis, was built in 1880 and has served time as a rectory and a public school headmaster’s residence until it was converted to a hotel in the 1970s.

When Neil and Rosemarie Baker bought the hotel two years ago it was, they told us, in a very ‘tired’ state operating in the main summer season only. Since then they have carried out a major refurbishment including completely new plumbing, a new laundry, a biomass boiler and solar energy system – their aim being to run as ‘green’ an operation as possible.

The hotel now offers a very high standard of bed and breakfast accommodation and service in 10 individually designed rooms, plus cream teas, a bar, evening meals by arrangement and a swimming pool. In addition it is becoming a popular venue for celebration parties, meetings and even weddings.

The laundry they inherited from the previous owners consisted of domestic equipment which was on its last legs, Neil told us. “I looked at several companies, and was attracted by the Armstrong website”, he said. “I was impressed by their attitude, which felt more like consultancy than hard sell. When their territory manager had been to see us, he changed the original advice on what we needed, so we felt we had a plan which was totally tailored to our requirements.” The laundry, which consists of a Schulthess 7kg washer and a Huebsch tumble dryer, handles all the towels, table clothes and napkins while the bed linen is sent out. It is operated by the housekeeping team, headed by Rosemarie and is in operation every day.

“Altogether I think Armstrong have been one of our best suppliers”, Neil told us. “They really seem to know what they are talking about and the equipment has been totally trouble free since it was installed.”

For further information on the Speed Queen dryers and other launderette equipment contact us and see how we can advise you to best suit your business.

What our clients say...

  • “Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.”

    Jacqui Butler

  • “It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.”

    Colin Farquharson, St Ermin’s Hotel

  • “Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.”

    Suzy Brandwood, The Elms School

  • “On average the equipment is working 14 hours a day throughout the week.  The new dryers are brilliant, easy to use, efficient and reliable!”

    Wendy Clayton, Chepstow Nursing & Care Home

  • “The machines are kept very busy, work well and have been very reliable.”

    Fr Oliver, Douai Abbey

  • “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”

    James Suter, The Gliffae Country House Hotel

  • “As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.”

    Shaid Aziz, Bright Wash Launderette

  • “We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.”

    Marilyn Collins, Oaklands Care Home