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Privacy Policy

Privacy Policy

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Data Protection and Privacy Policy

Privacy Statement – May 2018

Armstrong Commercial Laundry Systems  is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate online with us, through website and social media platforms.
We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information

By browsing or using our website you agree to this policy governing the use of the website. If you do not accept this policy then you must not use our website.

We promise:

–    To keep your data safe and private.
–    Not to sell your data.
–    To make it easy for you to manage and review your marketing choices at any time.
–    To delete your data if it is no longer required.

How we use your information

All personal data that we obtain about you will be used in accordance with current data protection law and this privacy policy.  We, or third party data processors acting on our behalf, will process your personal data as follows

As necessary, to perform a contract with you we will use the following information from you.

Your name and contact details

–    To deliver your orders.
–    Send order updates by text, e-mail or by telephone.
–    Sending you information by e-mail or post about new products and services – we will only send you this with your consent.
–    For fraud prevention.
–    For customer service and product support.
–    For training purposes.

Your date of birth information

–    For Rental and Finance applications and for fraud prevention.

Your payment information

–    We do not store credit card details on our servers these are processed directly by the credit card processing company SAGE pay.

Your contact history with us

–    For customer service and support.

Purchase history and saved items

–    What you’ve bought and what you’ve stored in your basket for another time.
–    To remember your wish list.
–    To provide customer service, support and to deal with returns.

and to comply with a legal obligations about looking after your data, to prevent and detect fraud against either you or the Armstrong Commercial Laundry Systems.

Information about the devices you use on our website

Information you give us when you browse our website, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

Visitors to our website

When someone visits www.armstrong-laundry.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it .

Sharing your information

We will not sell or rent your personal data to a third party – including your name, address, email address.

However, in order to fulfil your order or service we will share it with:

–    Payment service providers and delivery companies.
–    Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business.
–    Credit reference agencies, finance companies, law enforcement and fraud prevention agencies.
–    Manufacturers when spare parts are sent to you or for warranty purposes.
–    Service engineers or technicians repairing products in your home or work premises.
–    We may provide third parties with anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems and improving our website and to develop new products and services. We also share this information with third parties.

Marketing messages

We will only send you marketing messages if you consent for us to do so.

You can stop receiving marketing messages from us at any time.

You can do this:

–    Through your online account.
–    By clicking on the ‘unsubscribe’ link in any email.
–    By e-mailing privacy@hughes.co.uk  or by writing to Hughes, Mobbs Way, Lowestoft, NR32 3AL.

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that we will update our systems as quickly as we can but you may still get messages from us while we process your request.

Stopping marketing messages will not stop communications in regards to orders or customer related issues.

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Cookies

We use cookies on our website. For more information on cookies and how to remove them please see our cookie policy www.armstrong-laundry.co.uk/cookies

Your information

We will keep your information for as long as you have an account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide product related services. Unless otherwise required by law, your data will be stored for a period of 7 years after the last contact with you, at which point it will be deleted.

If required to meet legal or regulatory requirements, resolve disputes, prevent fraud, or enforce our terms and conditions.

Your rights

–    The right to be informed about how your personal information is being used.
–    The right to access the personal information we hold about you – Subject Access Request Form
–    The right to request the correction of inaccurate personal information we hold about you.
–    The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
–    The right to stop direct marketing messages and withdraw consent for other consent-based processing at any time.
–    The right to request that we transfer or port elements of your data either to you or another service provider.
–    The right to complain to your data protection regulator — the Information Commissioner’s Office.

For more information about your privacy rights

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

How long we retain your data.

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your information in  accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 7 years after our last contact with you, at which point it will be deleted.

Transfer of personal data outside the EEA ?

Although we are based in England, we may transfer your personal information to a location (for example, to a secure server) outside the European Economic Area, if we consider it necessary or desirable for the purposes set out in this notice.

In such cases, to safeguard your privacy rights, transfers will be made to recipients to which a European Commission “adequacy decision” applies (this is a decision from the European Commission confirming that adequate safeguards are in place in that location for the protection of personal data), or will be carried out under standard contractual clauses that have been approved by the European Commission as providing appropriate safeguards for international personal data transfers, or by the adoption of EU-US Privacy Shield.

Changes to our privacy statement

If significant changes are made to this statement than we will make that clear on our websites or by e-mailing you so that you are able to review the changes before you continue to receive marketing messages from us.

How to contact us

If you want to exercise your rights, make a complaint, or just have questions regarding the privacy statement then please contact us by e-mailing our holding company privacy@hughes.co.uk or by writing to us at:
Hughes Privacy Team
Mobbs Way
Lowestoft
Suffolk
NR32 3AL

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: ico.org.uk/your-data-matters

Need more info?

Alternatively: call us on 0800 085 1675 or send us an email

What our clients say...

  • This is great news that the washing machine and dryer can be supplied and installed before Christmas, thank you for pulling out all of the stops!... Thank you again for sorting this out so speedily, it is very much appreciated.

    Natalie

  • Its seems all went well with the delivery yesterday, please pass my thanks on to all concerned.

    Gary Stewart

  • Our new washing machine is now installed and working very satisfactorily. We are delighted with it and domestic happiness and contentment are restored. I should add that all of your staff were immensely helpful and the whole exercise worked more smoothly than we could have ever imagined.

    Again, thank you very much for your help

    Guy Watkins

  • Thank you for that, we have had over 10 years now with your company, and as always your company has been superb and the service to me has been second to none.

    Alan

  • Thank you for supporting our business and being very thorough and organised

    Diana

  • Just a quick email to say a big thank you. To you, and all concerned, with regards to the work that you carried out for us at Primecare nursing home.

    I know it’s not often that we receive letters like this, so here’s one for you

    Stuart

  • Just a quick email to say thank you for your help and assistance with this short notice request for supply and install, which looked great today.

    We have another property about to be refurbished so we will be needing similar equipment again.

    Colin

  • Many, many thanks for this 1st class service as always.

    Richard

  • You supplied four gas dryers to a client some weeks ago, and you might like to know that he is delighted with the product. He is looking for 1,000 more of the tokens to suit the same machines.

    Richard

  • It’s a pleasure to work with you and I sincerely appreciate the time you spent to resolve some problems with patience… and your advice was very helpful. You have been a star. It was a pleasure to work with everyone at Armstrong and sincerely hope to continue our working relationship… Again, thank you so much for your help. I greatly appreciate the assistance you have provided me.

    Zia Masud

  • Many thanks… your whole company seem efficient and helpful! The delivery driver was also excellent… please pass on my appreciation to everyone!

    Geoff

  • Thank you. You’re a star as always.

    Mike

  • I just wanted to say thank you for sorting out the swap-over of the gas/electric dryer yesterday.

    All installed and our customer’s happy, so all good.

    Heidi

  • Please can you pass on my thanks to all concerned in this order, it was an absolutely painless exercise for me, and the machine was in great condition.

    Gary Stewart

  • Brilliant. Thank you very much. I really appreciate you arranging an earlier collection date

    Emily

  • Many thanks for your kind assistance on a job well done.

    Mick

  • That is all perfect. I am so impressed by the efficiency and friendliness of your company, as are friends and plumbers various! Thank you.

    Jasmine

  • It seems all went well with the delivery yesterday, please pass my thanks on to all concerned

    Gary

  • The team are stars! Thank you so much.

    Christine

  • Thank you for getting right on top of that for us. That’s brilliant!

    Ian

  • It was a pleasure working with you on this

    Alison

  • Thank you and your team for your prompt response and arranging delivery and installation for a new machine today.

    The tenants are very grateful.

    Helen

  • Thank you very much and you are just too good to us. Best wishes to you and everyone.

    Phil

  • Following my recent telephone conversation, I would like to put on record my thanks for the service I have received, and the professional follow up from these transactions.

    Namely the help and courtesy extended by your delivery driver. I did make a point this time to driver over and thank him personally. Contrast his attitude to that of a driver from rival company that on three occasions prompted my customer to complain to me.

    You can understand that as a sole trader having one thing less to deal with on a machine sale is considerable help, I have forwarded a complaint to the other company, they claim it is beyond their control, which baffles me.

    Than you all at Armstrong’s for your professional help even when I get your names wrong.

    Gary

  • I just wanted to thank you for all your help sorting out the Huebsch washer & dryer. We returned home on Friday to the sight of a shiny new machine that works

    Johny

  • A BIG thank you for the tokens – so appreciated

  • You were excellent at this meeting. Armstrong roots family values at their very best, striking a chord with Greek Cypriot management that pride themselves on the same ideals.

    Mike

  • Oh my goodness, what an absolute pleasure to deal with someone like yourself. You have been so incredibly helpful.

    Sara

  • I  am extremely happy with both the equipment and the service support, the machines are really tough and reliable.

    Ted Sugrue

  • We are very happy with the machinery and the service from Armstrong

    Geoffrey Hawkins

  • Armstrong has always been good. The equipment works hard and long hours and we very rarely have a problem – and if we do Armstrong’s service team are fast and efficient ensuring we’re able to operate the laundry at full capacity again very quickly. The fixed price hire scheme helps us to budget and ensures we don’t have a big initial outlay or any sudden nasty financial surprises if a machine does break down or needs replacing.

    Kris Clark

  • We have had very few problems with the Armstrong equipment, but if anything does happen they come out very quickly and get it working again. The equipment is very tough and reliable, and the service we get from Armstrong is brilliant.

    Anita Bassett

  • I’m thrilled with the new dryer. It makes such a difference to the job of handling all the laundry.

    Rose Vyvyan-Robinson

  • I am very pleased with the machine, it is reliable and easy to use and does exactly the job we want it to. A very good buy!

    Mark Brown

  • The equipment is robust and reliable – even after many years of service”. If we do have a problem with a machine the engineers come out within 24 hours to get it up and running again, and there’s always good advice when we need to expand or replace a machine.

    Paul Freeman

  • I have an excellent relationship with Armstrong – they’re friendly and helpful and definitely have the best dryers on the market

    Tony Duckworth

  • The launderette is in constant use with the laundry we generate and the members of the public who use it. We have been very pleased with the equipment and the service we have had from Armstrong and overall the unit is a very valuable part of our very popular and busy site.

    Sarah Matson

  • We are very pleased with the equipment, with the larger capacity machine taking such a big load we have been able to reduce the number of washes we do from three to two each day which saves time, energy and is more cost effective.

    Jo Palmer

  • The dryers are very good and I am very happy with the relationship with Armstrong.

    Hardey Roopra

  • Our previous dryers were really excellent, so when the dryers in my new launderette needed replacing I had no hesitation in going back to Armstrong.

    Brian Dunton

  • Altogether I think Armstrong have been one of our best suppliers. They really seem to know what they are talking about and the equipment has been totally trouble free since it was installed.

    Neil Baker

  • The new dryers are brilliant. The customers love them, and even with an extra dryer I am delighted to find that my gas bills have gone down since they came in. And my revenue has increased as well, so altogether they have been a very good investment.

    Phil Brownsey

  • The fixed price hire scheme is excellent for us. It means that we know exactly what our outlay on laundry is each month, and we know there aren’t going to be any nasty surprises if we do have a machine breakdown – all the labour and parts are covered in the monthly payment. But the equipment has been fantastic so far, so we haven’t had to worry about that anyway.

    Sharon Gilchrist

  • We are very pleased with the new machines – the residents find them easy to use and the wash quality is very good.

    Abu Latif

  • We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.

    Marilyn Collins

  • As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.

    Shaid Aziz

  • That’s the thing with Armstrong, if you ask for service you get it – quickly. We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.

    James Suter

  • The machines are kept very busy, work well and have been very reliable.

    Fr Oliver

  • On average the equipment is working 14 hours a day throughout the week. The new dryers are brilliant, easy to use, efficient and reliable!

    Wendy Clayton

  • Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.

    Suzy Brandwood

  • It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.

    Colin Farquharson

  • Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.

    Jacqui Butler