Rayner House is a residential care home next to the Spire Parkway hospital in Solihull, which opened in 1984. It has 26 rooms, all with en suite facilities, and although not a nursing home is able to offer support to residents with more complex medical needs. The laundry at the home is equipped by Armstrong Commercial Laundry Systems on a fixed rate (ie: inflation proof) hire agreement.
The laundry is generally operated by a laundry assistant during the working week, but carers will also often put a wash on if it’s needed in the evenings or over the weekends, so the equipment is generally working around six hours a day. It handles all the laundry generated by the home, including bedding, towels, table linen and residents’ personal laundry. The needs of some of the residents mean that some laundry requires a disinfection cycle. In addition, the laundry has recently started offering a paid-for service to the residents of Yew Trees, a supported housing development of 40 studio flatlets on the same site who, some of whom, although having their own facilities prefer to have their laundry done for them.
The laundry comprises an Amazon HSF 8kg washer, a Schulthess 7kg washer and a Huebsch tumble dryer.
Anita Bassett, business manager for the Rayner House and Yew Trees development, told us that the hire agreement really helps them with budgeting and also means that, should anything go wrong they don’t have to worry about sudden repair or replacement costs. Following a bad experience with a previous supplier, she told us that Armstrong had been extremely helpful in sorting out the arrangements. “We have had very few problems with the Armstrong equipment, but if anything does happen they come out very quickly and get it working again. The equipment is very tough and reliable, and the service we get from Armstrong is brilliant,” she told us.
This is great news that the washing machine and dryer can be supplied and installed before Christmas, thank you for pulling out all of the stops!... Thank you again for sorting this out so speedily, it is very much appreciated.
Its seems all went well with the delivery yesterday, please pass my thanks on to all concerned.
Our new washing machine is now installed and working very satisfactorily. We are delighted with it and domestic happiness and contentment are restored. I should add that all of your staff were immensely helpful and the whole exercise worked more smoothly than we could have ever imagined.
Again, thank you very much for your help
Thank you for that, we have had over 10 years now with your company, and as always your company has been superb and the service to me has been second to none.
Thank you for supporting our business and being very thorough and organised
Just a quick email to say a big thank you. To you, and all concerned, with regards to the work that you carried out for us at Primecare nursing home.
I know it’s not often that we receive letters like this, so here’s one for you
Just a quick email to say thank you for your help and assistance with this short notice request for supply and install, which looked great today.
We have another property about to be refurbished so we will be needing similar equipment again.
Many, many thanks for this 1st class service as always.
You supplied four gas dryers to a client some weeks ago, and you might like to know that he is delighted with the product. He is looking for 1,000 more of the tokens to suit the same machines.
It’s a pleasure to work with you and I sincerely appreciate the time you spent to resolve some problems with patience… and your advice was very helpful. You have been a star. It was a pleasure to work with everyone at Armstrong and sincerely hope to continue our working relationship… Again, thank you so much for your help. I greatly appreciate the assistance you have provided me.
Many thanks… your whole company seem efficient and helpful! The delivery driver was also excellent… please pass on my appreciation to everyone!
Thank you. You’re a star as always.
I just wanted to say thank you for sorting out the swap-over of the gas/electric dryer yesterday.
All installed and our customer’s happy, so all good.
Please can you pass on my thanks to all concerned in this order, it was an absolutely painless exercise for me, and the machine was in great condition.
Brilliant. Thank you very much. I really appreciate you arranging an earlier collection date
Many thanks for your kind assistance on a job well done.
That is all perfect. I am so impressed by the efficiency and friendliness of your company, as are friends and plumbers various! Thank you.
It seems all went well with the delivery yesterday, please pass my thanks on to all concerned
The team are stars! Thank you so much.
Thank you for getting right on top of that for us. That’s brilliant!
It was a pleasure working with you on this
Thank you and your team for your prompt response and arranging delivery and installation for a new machine today.
The tenants are very grateful.
Thank you very much and you are just too good to us. Best wishes to you and everyone.
Following my recent telephone conversation, I would like to put on record my thanks for the service I have received, and the professional follow up from these transactions.
Namely the help and courtesy extended by your delivery driver. I did make a point this time to driver over and thank him personally. Contrast his attitude to that of a driver from rival company that on three occasions prompted my customer to complain to me.
You can understand that as a sole trader having one thing less to deal with on a machine sale is considerable help, I have forwarded a complaint to the other company, they claim it is beyond their control, which baffles me.
Than you all at Armstrong’s for your professional help even when I get your names wrong.
I just wanted to thank you for all your help sorting out the Huebsch washer & dryer. We returned home on Friday to the sight of a shiny new machine that works
A BIG thank you for the tokens – so appreciated
You were excellent at this meeting. Armstrong roots family values at their very best, striking a chord with Greek Cypriot management that pride themselves on the same ideals.
Oh my goodness, what an absolute pleasure to deal with someone like yourself. You have been so incredibly helpful.
I am extremely happy with both the equipment and the service support, the machines are really tough and reliable.
We are very happy with the machinery and the service from Armstrong
Armstrong has always been good. The equipment works hard and long hours and we very rarely have a problem – and if we do Armstrong’s service team are fast and efficient ensuring we’re able to operate the laundry at full capacity again very quickly. The fixed price hire scheme helps us to budget and ensures we don’t have a big initial outlay or any sudden nasty financial surprises if a machine does break down or needs replacing.
We have had very few problems with the Armstrong equipment, but if anything does happen they come out very quickly and get it working again. The equipment is very tough and reliable, and the service we get from Armstrong is brilliant.
I’m thrilled with the new dryer. It makes such a difference to the job of handling all the laundry.
I am very pleased with the machine, it is reliable and easy to use and does exactly the job we want it to. A very good buy!
The equipment is robust and reliable – even after many years of service”. If we do have a problem with a machine the engineers come out within 24 hours to get it up and running again, and there’s always good advice when we need to expand or replace a machine.
I have an excellent relationship with Armstrong – they’re friendly and helpful and definitely have the best dryers on the market
The launderette is in constant use with the laundry we generate and the members of the public who use it. We have been very pleased with the equipment and the service we have had from Armstrong and overall the unit is a very valuable part of our very popular and busy site.
We are very pleased with the equipment, with the larger capacity machine taking such a big load we have been able to reduce the number of washes we do from three to two each day which saves time, energy and is more cost effective.
The dryers are very good and I am very happy with the relationship with Armstrong.
Our previous dryers were really excellent, so when the dryers in my new launderette needed replacing I had no hesitation in going back to Armstrong.
Altogether I think Armstrong have been one of our best suppliers. They really seem to know what they are talking about and the equipment has been totally trouble free since it was installed.
The new dryers are brilliant. The customers love them, and even with an extra dryer I am delighted to find that my gas bills have gone down since they came in. And my revenue has increased as well, so altogether they have been a very good investment.
The fixed price hire scheme is excellent for us. It means that we know exactly what our outlay on laundry is each month, and we know there aren’t going to be any nasty surprises if we do have a machine breakdown – all the labour and parts are covered in the monthly payment. But the equipment has been fantastic so far, so we haven’t had to worry about that anyway.
We are very pleased with the new machines – the residents find them easy to use and the wash quality is very good.
We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.
As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.
That’s the thing with Armstrong, if you ask for service you get it – quickly. We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.
The machines are kept very busy, work well and have been very reliable.
On average the equipment is working 14 hours a day throughout the week. The new dryers are brilliant, easy to use, efficient and reliable!
Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.
It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.
Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.