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St Joseph’s Hospice

St Joseph’s Hospice

St Joseph’s Hospice has been on the same site in Hackney since 1905, growing over the years into a substantial modern hospice including palliative care, education and research. It provides services for people with life limiting and terminal illness living it the City of London and the Boroughs of Hackney, Tower Hamlets and Newham, and in neighbouring areas.

With 42 in-patient beds the hospice generates a considerable amount of laundry, and for many years now the hospice has had a relationship with Armstrong Commercial Laundry Systems to supply and maintain washers and dryers. The large laundry room includes two recently purchased Primus Amazon steam heated 18kg washer extractors, a larger Primus high-spin speed 40kg washer, two small washers that are used for patients’ personal laundry and three Huebsch tumble dryers which are still going strong at 12 years old.

Paul Freeman, facilities supervisor at the hospice, told us that the relationship with Armstrong was excellent. “The equipment is robust and reliable – even after many years of service”, he told us. “If we do have a problem with a machine the engineers come out within 24 hours to get it up and running again, and there’s always good advice when we need to expand or replace a machine”. The machines are operated by dedicated laundry staff and are all in operation seven days a week. “We aim to get all the washing done in the mornings when the beds are changed”, Paul said, “leaving the afternoons for ironing and finishing and doing personal items for the patients.”

In common with every other aspect of the hospice, the laundry comes across as impressive and well organised, with space for further expansion when required. Of the 42 beds, eight are respite beds to give two week breaks to carers. Apart from the in-patient facilities, the hospice runs numerous groups and social events for the some 1200 outpatients that it deals with every year, has a thriving cafe on the ground floor and a delightful garden where patients can be wheeled out in their beds in good weather. Of the £14 million a year it costs to run the hospice, only 50% comes from the Government with all the rest having to be raised from charitable donations.

What our clients say...

  • “Our machines have come from several suppliers – there is a big difference in the standards of support we receive and Armstrong gets 10 out of 10 – their service has been consistently excellent over several years and when you’re as busy as we are, that’s very important.”

    Jacqui Butler

  • “It’s important to get the right equipment for the job, too small and it won’t do it properly, too big and you are wasting money, energy and space. It is also important to deal with a company you trust to supply reliable equipment and give you the support you need. As expected, the installation went smoothly, we have never had the slightest problem and I know Armstrong will deal with it if we do.”

    Colin Farquharson, St Ermin’s Hotel

  • “Our relationship with Armstrong goes back a long way, and they continue to give us excellent service and extremely reliable equipment.”

    Suzy Brandwood, The Elms School

  • “On average the equipment is working 14 hours a day throughout the week.  The new dryers are brilliant, easy to use, efficient and reliable!”

    Wendy Clayton, Chepstow Nursing & Care Home

  • “The machines are kept very busy, work well and have been very reliable.”

    Fr Oliver, Douai Abbey

  • “That’s the thing with Armstrong, if you ask for service you get it – quickly.  We know we can rely on them which is really important as the speed and quality of the laundry is vital to the hotel.”

    James Suter, The Gliffae Country House Hotel

  • “As before I am delighted with the dryers, they are really efficient and reliable and the customers find them very easy to use.”

    Shaid Aziz, Bright Wash Launderette

  • “We’re delighted with the new dryer. We pride ourselves on a very personal level of care here, keeping up with the laundry and it all coming out looking good is an important aspect of this care and this machine has been excellent since it was installed.”

    Marilyn Collins, Oaklands Care Home